We aim to despatch your order as soon as possible, normally within five working days. In the rare event that the item you have ordered is temporarily out of stock, you will be notified by e-mail.

Payment can be made online or by post by UK cheque/PO made payable to Pireme Publishing Ltd. Please do not send cash through the post.

All our prices include VAT at 17.5% where applicable. Please note we are not responsible for any customs charges outside the EU.

Pireme Publishing Ltd complies with the Distance Selling Regulations. Customers have the right to cancel their order without giving a reason. A customer may return any item within seven working days of receipt for a full refund less shipping costs.

Missing items, damaged goods or any other disputes should be reported either by email or by post within seven working days of receipt. The items may be returned for a full refund (including postage) or a replacement. Pireme Publishing Ltd will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Pireme Publishing Ltd's only obligation shall be to refund the full purchase price of the item(s).

The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied. Please include a covering letter explaining the reason for the goods being returned and your full name and address. The customer will be refunded within 30 days of cancellation.

Contracts between you and Pireme Publishing Ltd shall be governed by English law and all disputes shall be submitted to the non-exclusive jurisdiction of the English courts.

Your statutory rights are not affected.